Privacy Policy

Last Updated: May 10, 2026

At HeliosNode, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website, services, and products.

1. INFORMATION WE COLLECT

We may collect the following types of information:

• Personal Information – such as your name, email address, billing address, phone number, and payment details.
• Account Information – including login credentials, support tickets, and account preferences.
• Technical Information – such as IP address, browser type, operating system, device information, and server logs.
• Usage Data – information about how you interact with our services and website.

2. HOW WE USE YOUR INFORMATION

We use your information to:

• Provide, operate, and maintain our services.
• Process payments and manage billing.
• Provide customer support and respond to inquiries.
• Improve website performance and user experience.
• Detect fraud, abuse, or security threats.
• Comply with legal obligations.
• Send service-related notifications and important updates.

3. COOKIES AND TRACKING TECHNOLOGIES

HeliosNode may use cookies and similar tracking technologies to improve functionality, analyze traffic, remember preferences, and enhance your browsing experience.

You may disable cookies through your browser settings, though some features of the website may not function properly.

4. HOW WE SHARE INFORMATION

We do not sell your personal information.

We may share information with:

• Payment processors to securely handle transactions.
• Service providers assisting with infrastructure, analytics, or support services.
• Legal authorities when required by law or to protect our rights and services.

5. DATA SECURITY

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

6. DATA RETENTION

We retain personal information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.

7. YOUR RIGHTS

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your data.
• Object to or restrict certain processing activities.
• Request a copy of your data.

To exercise these rights, please contact us using the information below.

8. THIRD-PARTY SERVICES

Our website or services may contain links to third-party websites or services. We are not responsible for the privacy practices or content of third-party platforms.

9. CHILDREN'S PRIVACY

HeliosNode services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

10. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. Changes become effective immediately upon posting on this page unless otherwise stated.

Continued use of our services after updates constitutes acceptance of the revised policy.

11. CONTACT INFORMATION

If you have any questions about this Privacy Policy, please contact us:

HeliosNode

Email: support@heliosnode.nl

Website: https://heliosnode.nl